Unified Retail Always Keeps Customers

Have you ever wondered how big brands always seem to be winning customers? It's not just about having deep pockets but about investing in the right tools.

Integrate with Customers' Favourite Malls

Customers shop across multiple channels

In today's omnichannel buying environment, it's crucial to ensure your business is visible across all relevant channels where customers discover, compare, review, and purchase products.

Discovery

Customers discover brands and products in various ways: outlet shopping, search engines, marketplaces, social media feeds, and live streams. Each channel has its own audience, which you don't want to miss.

Interest, Consideration

Customers continue to seek more information online. Maintaining a strong presence and consistent exposure across all channels is crucial to retain their interest and move towards a purchase decision.

Buying, Loyalty, and Advocacy

Right after a purchase is the best time to begin building a relationship and fostering loyalty. It will encourage repeat purchases and word-of-mouth marketing. Never overlook this critical phase in your retail strategies.

Empower each outlet with digital capabilities

Retail outlets possess unique experiential advantages that e-commerce cannot replicate. Enhance each outlet with digital capabilities to forge stronger customer relationships.

Cross-Outlet Membership

Enabling outlets to recognize returning customers, whether they shopped at other outlets or online, gives staff access to purchase histories and membership benefits, helping them better serve customers.

Cross-Outlet Inventory

Cross-outlet selling allows staff to check available stock from other outlets and take orders even when items are out of stock locally. This improves staff performance, customer experience, and satisfaction.

All Outlets Drive Online Sales

Equip each outlet with unique trackable links so that outlet staff can facilitate online purchases. This strategy provides a Unified Customer Experience (UCX) and boosts customer retention and repeat sales.

Foster returning sales and greater profit margin

Since it costs about seven times (7X) more to acquire a new customer than to retain an existing one, directing your marketing efforts towards familiar customers rather than new ones is financially sensible.

Shopping at Customers' Fingertips

Shopping App puts your mobile store at your customers' fingertips. There's no need for them to remember URLs; they're always signed in for quick and easy browsing, shopping, and checking their membership benefits.

Targeted Broadcast Messaging

Reach customers directly through their preferred messaging channels, such as WhatsApp, Messenger, or Shopping App. Keep them engaged with updates about new products, store openings, or other news.

Loyalty Points and Vouchers

Loyalty points and discount vouchers are essential in today's market not only to encourage repeat purchases but also to show appreciation to your customers, especially when usable both online and offline.

Eliminate the lines between online
and offline

A good strategy cannot succeed without the right tools. We prioritize both online and offline equally, ensuring consistency in the experience for customers and staff. This brings the business to the next level.

Unified Membership & Loyalty Program

Customer frustration arises when their membership benefits are restricted by location or channel. A unified membership and loyalty program removes these barriers, enhancing satisfaction and loyalty.

Unified Product & Inventory

Manage products and inventory effortlessly across all sales channels. An integrated system allows for centralized control of both outlet and online inventories, ensuring a smooth operation.

Unified Performance & Incentives

Track performance and align incentives across all outlets, staff members, and channels, ensuring everyone is motivated towards common goals. This unified approach enhances overall business efficiency.

Minimize capital investment in your expansions

A unified solution not only optimizes your resources but also increases the flexibility of your strategies. Move fast and expand swiftly with the right tools to help you outpace the competition.

Flexible Hardware Investments

The flexible POS, which runs on devices like phones and tablets, allows you to extend your reach to exhibitions, bazaars, and pop-up stores without heavy investment in costly and bulky POS hardware.

Smart Inventory Investments

By adopting a cross-outlet inventory selling strategy, you can minimize the investment in initial stock levels at new locations. Rely on centralized inventory to substantially reduce capital outlays for new stores.

Strategic Space Investments

Utilizing a cross-outlet selling strategy enables retailers to operate in smaller spaces more efficiently, minimizing excess inventory and optimizing the use of retail space, thereby enhancing Sales-Per-Square-Foot.

一站式整合经营，
打造极致的客户体验，抓住客户的心

借助统一的后台管理系统，不仅能优化运营效率，而且通过落实统一客户体验 (UCX) 策略，在客户的旅程中，提供更加个性化和满意的服务。这种全方位的统一运营策略，确保了客户在与您品牌每个接触点的互动上，都能感受到一致性和高质量的体验。

品牌店家有话说

Switching to EasyStore has drastically improved how we manage customer interactions, providing a streamlined and satisfying shopping experience.
Hermanas Jue — Brand Founder
非常推薦 EasyStore 給電商新手，尤其有商品及金物流整合需求的人，都很適合使用。在 EasyStore 這邊有專業的團隊協助，出現任何問題都能隨時與客服反映，金流和物流很方便，商品上架的部分也很喜歡。總的來說，使用 EasyStore 下來能夠減去很多不必要的手動工作。
Spet 思皮特_寵物

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